In the interests of being open with customers about our quality of service we have now launched a status page on our website. This provides in depth information about what aspects of our services are running correctly and which aren’t, a live indication of the percentage uptime our servers enjoy and a chart, updated daily, showing our available bandwidth compared with that of some of our competitors.

It is worth noting that all statistics are gathered by 3rd party companies and merely syndicated on our website. We have no control over if those statistics make us look good or bad. We are forever touting our quality of service as one of our strong points and we hope this will make our claim a little less like smoke and mirrors and more like reality.

Another useful thing about the new status page is when you have a problem with something and believe it to be a server issue you can check the status page and make sure. For instance if you are having problems sending mail then you can check to see the status of the SMTP service on the Production server. If this is running then your mail client might be at fault. If it is shown as down then you can be sure we know about the problem and are working hard to fix it.

As always if you have any questions or queries about our statistics, your quality of service or anything else then you are welcome to contact our support team.